Privacy Policy

Introduction

Welcome to EL Contracts ("we", "our", "us"). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Notice outlines our practices regarding the collection, use, and protection of your information when you interact with us, purchase our security equipment, or use our services.

Information We Collect

Personal Information:

We may collect the following personal information from you:

Contact Information: Name, email address, phone number, and mailing address.

Payment Information: billing address, and other payment information such as payment method (e.g BACS, Cash).

Purchase History: Details of products you have bought from us.

Customer Support Information: Any communications you have with our customer support team.

Technical Information

We may also collect technical information when you use our website or services:

Device Information: Type of device, operating system, browser type, and IP address.

Usage Data: Pages visited, time spent on our site, links clicked, and other interaction data.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing Services: To process transactions, deliver products, and provide customer support.

Communication: To send you updates, promotional materials, and other information related to your account or transactions.

Improvement: To improve our website, products, and services based on your feedback and usage patterns.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With third-party vendors who help us operate our business (e.g., payment processors, shipping companies).

Legal Requirements: When required by law or in response to legal processes.

Data Security

We implement various security measures to protect your personal information from unauthorised access, use, or disclosure. These measures include encryption, access controls, and secure servers.

Retaining and deleting personal data

This sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

personal data category will be retained for a minimum period of 6 months following your last interaction date, and for a maximum period of 60 months following your last interaction date.

In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.

Correction: You can request that we correct any inaccurate or incomplete information.

Deletion: You can request that we delete your personal information, subject to certain legal constraints.

Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings and other tools.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on our website. You are advised to review this Privacy Notice periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at:

Email: elcontracts@btinternet.com

Address: 68 Abbey Road, Tyldesley, Manchester, M29 7WG, England, UK

Thank you for choosing EL Contracts. Your trust is important to us, and we are committed to protecting your privacy.

EL Contracts reserves the right to make changes to this Privacy Notice at any time. Any changes will be posted on this page with an updated revision date.

Last updated: 20/5/24